Protect Yourself

A legitimate financial institution will NEVER email or call you to verify personal or account information. The institution should already have this information at hand if you are a member. Make sure any emails or phone calls you receive are from a trusted source. This can easily be done by checking your account statement or simply contacting the financial institution directly.


Phishing and Vishing Attacks

Hackers are targeting members of financial institutions at an increasing rate. It is important to understand the way these hackers attack and how to protect your confidential information.

How phishing works...

Phishing is the unlawful act of luring members to a Web site imitating their financial institution’s internet banking site. The most prominent scheme employed by a hacker is sending out thousands of spam emails in hopes of finding a financial institution member. Once an unsuspecting member visits the site and attempts to log in, they often receive an error. The member assumes their internet banking site is experiencing technical problems, but in reality the login information they just submitted has been sent to a hacker. The criminal can now use this information to access the member accounts. In addition, confidential information is often compromised and identities can be stolen.

How vishing works...

Comparable to a phishing attack, vishing uses spam, text messaging and voice messages to reach members and deceitfully claims their account has been disabled. The members are asked to call a phone number, typically a 1-800 number, and provide their account information.

Learn more about phishing fraud from the U.S. Securities and Exchange Commission.

Visit U.S. Securities and Exchange Commission

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